The Feedback Formula Program

“Let me give you some feedback …”

Meeting for Several PeopleSix innocent words that can make your pulse quicken and your body tense as you brace for a punch to your psyche and spirit. Yuck.

Or how about when you need to give feedback to someone else?

Do you struggle to find the right words, worried that your comments may be misunderstood—or worse— that the other person will get defensive and fire back?

No wonder giving and receiving feedback can feel a little like exercising—good in theory, not so easy in practice.

It doesn’t have to be that way.

Two Business Women in MeetingWhen leaders in Seniors Care break through and build a feedback-rich culture, their communities become places that engage staff, build performance, retain the best people, and provide wonderful care to residents.

And feedback will only grow in importance as millennials continue to play a larger role in the workplace, since they need (and expect) frequent input to ensure peak performance and job satisfaction.

I’ve got a theory: If we haven’t been taught how to give or receive feedback, we just don’t do it.

Making the leap to learn and embrace the feedback process is the focus of Conduit Coaching’s interactive and thought-provoking Feedback Formula programs.

You’ll learn how to engage staff and build performance by weaving first-class feedback into your facility’s culture.


Previously we’d had disappointing experiences with external trainers. They were really motivational speakers—entertaining, but not very hands-on. And they didn’t really understand our unique culture or the Seniors Care sector.

But Mary Ellen got it! She was in tune with our culture and our language. And she translated our needs into a practical and thought-provoking 2-day leadership conference that engaged everyone from the start.

Mary Ellen’s training has moved our communities to a new level of accountability and transparency. Issues are dealt with quickly; once-avoided conversations are actually happening; and discussions leaders struggled with are done in 10-15 minute conversations. Our communities are so pumped. They’re doing amazing! I couldn’t ask for more. Mary Ellen’s training achieved exactly what I wanted.

I would highly recommend Mary Ellen and Conduit Coaching to Seniors Care organizations with a strong culture who want to take their accountability and strategic mindset to the next level.

Michelle Chisholm | Director of Operations | V!VA Retirement Communities

Program Options

Option One: Feedback Formula Intensive

How, when and what to say so people hear, understand and take the right action

In this full-day workshop, appropriate for both leaders and staff, you’ll learn and practice three vital elements necessary to give fantastic feedback:

  1. How to give feedback that’s heard, understood and acted on.
  2. How to easily give powerful feedback with a formula that fits every situation every time.
  3. How to overcome the common hurdles to giving feedback so you feel good about it.

Option Two: Feedback Formula Culture Upgrade

How, when and what to say to weave feedback into your culture

Short on time? Our 90-minute training hits the highlights with a blend of discussion and hands-on practice and is perfect for managers and supervisors. We’ll cover:

  1. Three “must-dos” to build a culture of feedback in your Seniors Care center.
  2. The right time to step up and offer corrective feedback.
  3. How to give millennials the feedback they want (without adding hours to your day).

Best of all?

Pointing Meeting
I’ll work with you personally to create a customized follow-up program so you can be sure this training really sticks AND your team and your facility will enjoy all the benefits effective feedback.
We’ve seen it over and over: when clients implement what they learn in our Feedback Formula programs, their workplace culture really does shift!

Get the Details

Feedback Formula Program